Refund Policy

When a generation fails, you are not charged

Sparks are only kept for work that was delivered. If an image or video fails to generate, the Sparks for it are returned to your balance automatically — you do not need to ask, and in a batch only the pieces that failed are refunded.

This is the ordinary case and it is handled by the system within minutes, including when a job is interrupted by a restart on our side.

Sparks you have spent

Sparks are a licence to use a feature, not stored value, and they have no cash value. Once a generation has succeeded, the Sparks it used are not refundable — the compute was bought and consumed on your behalf.

Unused Sparks stay on your account and do not expire.

If something went wrong that this page does not cover, ask us. We would rather refund an unhappy customer than argue about a few Sparks.

Subscriptions

You can cancel at any time in Settings. Cancelling stops the next renewal; it does not end the current period, and you keep everything the plan gives you until that period runs out.

We do not automatically refund part-used periods. If you cancel immediately after a renewal you did not intend, contact us and we will look at it.

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a purchase within 14 days. That right is lost for digital content once delivery has begun with your consent — which is what happens when you first use the plan or spend Sparks from it. Where you have not used any of it, we will refund in full.

How refunds are made, by payment method

Telegram Stars: refunds are issued back through Telegram to the account that paid. You can also raise it inside Telegram with the /paysupport command, which reaches us.

Cryptocurrency: on-chain payments cannot be reversed. Where a refund is due we send it manually to an address you give us, and the network fee comes out of the refunded amount. Please double-check the address — a refund sent to a wrong address cannot be recovered.

Card, when available: refunds go back to the card used, and typically appear within five to ten business days depending on your bank.

Chargebacks

If something is wrong, contact us first — we can usually fix it the same day, and a chargeback takes weeks. Raising a chargeback without contacting us may result in the account being suspended while the dispute is resolved.

How to ask

Use the contact form and choose “Payment or subscription”. Tell us roughly when the purchase was made and what went wrong. We aim to respond within a few business days.